At Himmoto, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and Easy Returns & Fast Refunds. Please review the following conditions to ensure your return request is valid.

Conditions for Return

1. Return Period:
   Returns are only accepted within 3 days from the date of delivery. After this period, returns will not be processed.
2. Valid Return Conditions:
   The product will be eligible for return under these conditions:
   • Manufacturing Defects: If the product has defects due to manufacturing, such as a damaged print or broken stickers.
   • Damaged Product: If the product is damaged during transit or has a broken print caused by manufacturing faults.
3. Order Cancellation:
   Once your order has been shipped (typically 12 hours after the order is placed), cancellation is no longer possible.
4. Return Shipping Costs:
   • The customer is responsible for the return shipping costs, except when the product is damaged or defective, in which case we will cover the return shipping expenses.

How to Initiate a Return

To request a return, follow these steps:

1. Contact us at support@himmoto.com with your order number and product details.
2. Provide clear photos of the damaged or defective product.
3. After reviewing your request, we will send return instructions, and you will receive an authorization within 2-3 business days.

Refund Policy

• Refunds will be processed after we receive and inspect the returned product.
• Refunds will be issued to the original payment method within 7 business days.
• Full Refund: Issued if the product is defective or damaged.
• Partial Refund: May be provided for minor issues like missing packaging.

Exchange Policy

If you prefer an exchange over a refund, we’ll be happy to assist. Just follow the same process as returns and request an exchange for your product.

Non-Returnable Items

Please note that the following items are non-returnable:

• Customized or personalized stickers.
• Products damaged due to misuse or improper care.

Shipping Costs for Returns

• Customer Responsibility: In most cases, you’ll need to cover the return shipping costs.
• Our Responsibility: We will cover the shipping costs for returns due to manufacturing defects or product damages.

Frequently Asked Questions (FAQs)

1. How long do I have to return a product?
You can return a product within 3 days of delivery.

2. Can I cancel my order after it has shipped?
Orders can be canceled only within 12 hours of placement. Once shipped, the order cannot be canceled.

3. How will I get my refund?
Refunds are processed to the original payment method within 7 business days after we receive the returned item.

4. Are custom stickers eligible for return?
Custom or personalized stickers are not eligible for returns unless there is a manufacturing defect.

Why Choose Himmoto?

• Trusted by over 8 lakh customers across India
• Fast delivery and secure online payment options
• Easy return and refund process